In this article, we’re going to walk through Step 3 by getting familiar with the overall user experience surrounding this problem.

A walkthrough of the design thinking process we use inside New Haircut to discover, prioritize, and humanize critical business opportunities. It’s our go-to practice we use prior to running a design sprint.

Turns out, when companies grow to several thousand employees, and certainly several hundred thousand, it becomes necessary for someone to make sure information is getting shared. Shared across people, functions, departments, delivery centers, and continents, as effectively as possible.